Service innovations – The Ritz-Carlton Sanya Yalong Bay experience,Travel Hospitality,guests service excellence,The Ritz-Carlton Group
Sourced through Scoop.it from: www.abeautyfeature.com
With a global portfolio of 89 hotels in 29 countries – The Ritz-Carlton experience today remains thought after by guests who not only seek service excellence and product creativity, but experiences that linger through lasting destination-, staff interaction- and activity-generated memories. “At The Ritz-Carlton in Sanya, Yalong Bay Hainan, innovation is a key differentiator to other family resorts in China”, says Hugo Montanari – the resorts’ Hotel Manager. “The approach to innovation is based on close observation of guests and their surroundings – looking for inspiration to invent new experiential content – thereby adding value to their overall stay experience. Most importantly we endeavor to make every service encounter relevant to the individual guest, thus avoiding a standardized approach to the service delivery”, Montanari explains.